Thank you for your recent purchase of an Impact Trailer. The purpose of this document is to explain your LIMITED WARRANTY and the process for initiating warranty claims. We go to great lengths to ensure quality in our products and hope your experience with our company is both satisfying and rewarding.
Impact Trailers (“Manufacturer”) warrants to the original consumer purchaser that the trailer produced by the Manufacturer (the “product”) will be free from defects in material and workmanship for a period of one, three, or five-years, depending upon the trailer model and component, except as herein limited, from the date of the first retail purchase, provided all stated conditions and exclusions are satisfied. This warranty is limited to the first retail purchaser and it is not transferrable or applicable to rental trailers.
Five Year Warranty: A five-year limited warranty is available on the following steel framed product models, and their variants: Shockwave, Aftershock, Shockwave RT, Free-Lancer, Ranger. This limited warranty is limited to the overall frame structure and associated frame components which includes: main rails, crossmembers, vertical posts, roof bows, tongue, A-frame, door frame, coupler, headers, and welds.
Three Year Warranty: A three-year limited warranty is available on the following steel framed product models, and their variants: Quake, Tremor, Tremor RT, Shockwave AL, Sub-Zero. This limited warranty is limited to the overall frame structure and associated frame components which includes: main rails, crossmembers, vertical posts, roof bows, tongue, A-frame, door frame, coupler, headers, and welds.
One Year Warranty: A one-year limited warranty is available on the following product model and its variants: E-Series. This limited warranty is limited to the overall frame structure and associated frame components and includes: main rails, crossmembers, vertical posts, roof bows, tongue, A-frame, door frame, coupler, headers, and welds.
One Year Warranty: Regardless of the product model, the warranty is limited to one year for the windows, doors, aluminum, plastics or TPO products, plumbing, cabinets, trim, electrical, stoneguard, floor coverings, sealants, improper application of paint or undercoat, and lights. Aftermarket products installed or applied by Manufacturer are excluded from this warranty but may be warranted by the applicable supplier.
THE ORIGINAL PURCHASER MUST COMPLETE AND RETURN THE WARRANTY CARD PROVIDED WITH THE PRODUCT TO THE MANUFACTURER WITHIN 30 DAYS OF PURCHASE, OR SUBMIT THE WARRANTY CARD INFORMATION ONLINE AT https://www.impact-trailers.com/warranty-registration, OR THIS LIMITED WARRANTY WILL BE NULL AND VOID. In addition to validating your warranty coverage, returning the registration card or submitting information online will allow Manufacturer to provide you with notice of any condition Manufacturer may need to supply after you have purchased the product.
For Warranty coverage,you must immediately contact the dealer from which your unit was purchased to make a warranty claim. The dealer that sold you the trailer will initiate the claims process in order to obtain approval for warranty work. Some parts or accessories may need to be replaced by third party suppliers, and in some cases the defective part may need to be returned for reimbursement or inspection. Prior to warranty repairs, dealer must verify unit number, purchase date, and original ownership. The dealer must obtain an authorization number from the Manufacturer prior to repair of the trailer. You must pay all incidental expenses incurred in obtaining warranty service, including, without limitation, transportation of the product and delivery charges to and from the dealer or Manufacturer.
If the product is found to be defective in materials or workmanship, all repairs must be performed by the Manufacturer or an authorized repair center. All warranty work performed must be pre-approved by Manufacturer, or Manufacturer reserves the right to deny coverage. Manufacturer is not responsible for costs relating to transportation of the affected product or responsible for damages to goods stored inside of the product. Manufacturer’s obligations under this warranty shall be limited to repairing or replacing any part or parts which, in the opinion of the Manufacturer, shall prove defective in materials or workmanship under normal use and service during the applicable five, three, or one-year period commencing with the date of the first retail purchase and no other remedy is available.
ANY EXPRESS OR IMPLIED WARRANTY NOT PROVIDED HEREIN, INCLUDING WITHOUT IMPLIED LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY REMEDY FOR BREACH OF CONTRACT, WHICH BUT FOR THIS PROVISION MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, ARE HEREBY EXCLUDED AND DISCLAIMED. IF THEY CANNOT BE DISCLAIMED, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE APPLICABLE ONE, THREE, OR FIVE-YEAR TERM DEPENDING UPON THE TRAILER MODEL AND COMPONENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
UNDER NO CIRCUMSTANCES SHALL MANUFACTURER BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, TRANSPORTATION TO AND FROM THE DEALER OR MANUFACTURER TO GET WARRANTY SERVICE, LOSS OF TIME, LOSS OF USE, LOSS OF REVENUES, SALARIES OR COMMISSIONS, LODGING, TOWING CHARGES, BUS FARES, CAR RENTALS, GASOLINE EXPENSE, TELEPHONE CHARGES, INCONVENIENCE, AND THE COST OF REPAIRING OR REPLACING OTHER PROPERTY WHICH IS DAMAGED BECAUSE OF A DEFECT IN THE PRODUCT. MANUFACTURER IS NOT RESPONSIBLE FOR ANY DOWN TIME, LOST PROFITS, PUNITIVE, INDIRECT OR DIRECT DAMAGES ARISING FROM THE TIME ASSOCIATED WITH PAINT OR OTHER REPAIRS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, THIS LIMITED WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT AND IF SUCH WARRANTY FAILS BECAUSE ATTEMPTS AT REPAIR ARE NOT COMPLETED WITHIN A REASONABLE TIME, OR IT FAILS FOR ANY OTHER REASON, ANY DAMAGES ARE LIMITED TO THE LESSER OF EITHER THE COST OF NEEDED REPAIRS OR REDUCTION IN THE MARKET VALUE OF THE TRAILER CAUSED BY THE LACK OF REPAIRS, IN ANY CASE.
No dealer, distributor, agent, representative of Manufacturer, or other person is authorized to make any representation or a promise of warranty concerning Manufacturer’s products on behalf of the Manufacturer except to refer the purchaser to this Limited Warranty.
This warranty provides specific legal rights. You may have additional rights not included in this warranty which vary from state to state. No action to enforce this warranty shall begin more than six months after a defect is discovered and shall not commence after expiration of the stated warranty period.